Return & Exchange Policy

Return & Exchange Policy

At E Clara Leather, customer satisfaction is important to us. We want you to feel confident while shopping with us, and we aim to make the return and exchange process simple and clear.

Returns

  • Returns can be requested within 7 days of receiving your order.
  • Products must be unused, undamaged, and returned in their original packaging with all tags and accessories included.
  • Items showing signs of use, damage, or alteration may not be eligible for return.

Exchanges

  • If you receive a product with a manufacturing defect or a damaged item, you may request an exchange.
  • Exchange requests should be made within 7 days of delivery.
  • Exchanges are subject to product availability.

Non-Returnable Items

Certain items may not be eligible for return or exchange, including:

  • Products purchased during special sales or promotional offers
  • Customized or personalized products
  • Products damaged due to improper use

Refund Process

  • Once the returned product is received and inspected, eligible refunds will be processed.
  • Refunds may take 5–10 business days to reflect in your original payment method, depending on your payment provider.

Need Assistance?

For any return or exchange queries, please contact us and our team will be happy to help.

E Clara Leather
Kolkata, West Bengal, India